Customers who are not satisfied with the job offered by an artisan can make their complaints through the mobile app or any of our support channels. Serveetcons will resolve every issue amicably and also ensure that the customer gets value for the paid services.
Yes, artisans are mandated to submit service proofs during registration to confirm their skill validity and are required to use the KYC feature in the mobile app to verify their identities.
Yes, but you will need two different email accounts for registrations.
No, registration is free.
Yes, there are qualifications to meet to register on Serveetcons as an Artisan. They are:
Serveetcons charges artisans a 15% commission after linking them with customers.
We use Paystack as the payment collector. The artisans get paid in less than 48 hours for services rendered to customers.
Yes, artisans who want to register on Serveetcons must use the Portal for lawful purposes. For further information on this, please read the Acceptable Use Policy.
Navigate the dashboard in the mobile app. Click on the picture icon to access the profile settings and star projects.
Yes, artisans will upload pictures, videos, or documents that prove their skill validity. The account will only be activated when the service proof has been verified.
Yes, customers can view and rate artisans in the mobile app.
Yes, artisans can upload and showcase previous work on their profiles for customers to see.
Yes, customers and artisans can chat via the website or mobile app to discuss the scope of work before booking.
There's no fixed cost of booking service on Serveetcons. The artisans determine the prices and negotiate fees with customers.
When customers submit service requests and Serveetcons identifies the artisans around, customers can click on artisans to view their profiles and portfolios before bookings.
Yes, customers who desire to cancel their service requests when the artisan is en route to the location will be charged a 5% fee before a refund.
Yes, our loyal customers are periodically rewarded with bonuses and incentives for their steady patronage.
Quickly use any of our customer support channels and make your complaint. Our service personnel are always available to receive and handle all issues constructively.